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GLI is one of a handful of highly-respected testing agencies that help ensure online gambling sites are offering fair play to their customers.
How a casino handles its public persona is indicative of the type of experience you can expect with them. This casino is not without its faults and was subject to much scrutiny from players during the early years.
Ace Revenue Group founded this casino in The company is based in the Netherlands and also owns a handful of other online casinos including Slot Madness and Silver Oak Casino.
Sites created by this company carry the same theme of a professionally looking skin accompanied by top-notch game quality, large jackpots, and plenty of bonuses to go around.
When Planet 7 was first launched, there were numerous complaints about unfair game tactics, long payouts, and unclear bonus terms.
As of , the site and company have worked to build their reputation positively by being more transparent with customers, ensuring all their games are tested for fairness, and keeping players informed of specific bonus terms and payout time frames.
While the site still has long payout times averaging at least 7 days, there have been little to no negative complaints about the casino in recent years.
Customers who have a problem with the casino or who have any questions can contact customer support through the following:.
However, for better results, you are encouraged to use the Central Disputed System LTD link at the bottom of the casino homepage.
This third party company works to mediate claims between users and the casino in a way that creates a positive outcome for all involved. Planet 7 has certainly experienced its share of growing pains during the early years.
Today, however, the site works diligently to provide a quality gambling experience for all of its players. The attempts made by this casino to not only right old wrongs but also maintain transparency with their members are two of the reasons why we feel they are trustworthy and an overall good online casino.
To be considered one of the better online casinos, you need to have a balance of quality games and bonuses as well as some unique features.
Planet 7 achieves all of this and more. When you first access the site, you will notice a streamlined design that is not to flashy and is very easy on the eyes.
Most importantly, the details you want to know such as current jackpot amounts, recent winners, the welcome bonus, and game features are front and center.
The use of Realtime Gaming Software allows this site to provide players with some of the best game quality available. The library of games is sizable with over options which include several progressive jackpot games and live dealer games.
Many of the slot and video poker games also have special bonus features which make them worthwhile to play.
The welcome bonus is one of the largest we have seen and the numerous other bonuses certainly help keep this casino ahead of the competition.
One feature that stood out to us is the simple bonus terms for all types of bonuses. Overall, they exclude the same games and have the same rollover requirements.
This makes it much easier to enjoy your bonuses whether you are choosing free spin, cashback, free chip, or deposit bonuses. The VIP program and Player Reward Card are both nice special features of this site but are hardly anything spectacular.
Both are merely options if you want to get a little more bang for your buck and are an avid online gambler. The customer service could use some improvement and some areas of the main website need to be updated.
There is limited information on banking options for any player who is not yet a member. Once you download the software and access your cashier, the methods open to you will be presented as well as their limits.
We feel having this information up front before you sign up for an account is better, however. The customer service is helpful but appears to have limited knowledge of more in-depth information about site operations and the games.
In addition to that, the chat operators are a bit slower to respond as they not only deal with multiple players at one time but also multiple sites owned by this company.
Planet 7 Casino was launched in by the Ace Revenue Group. The platform accepts only the gamblers of legal age.
It operates under the jurisdiction of Costa Rica. There are interesting games provided for the players.
Along with a desktop version, there are versions for Android devices, iPads, and iPhones. There is an app available, so you can play in the casino using your browser or application.
The platform offers a secure gaming environment, wonderful graphics, and high-quality digital sound. Planet 7 is certified by GLI.
If you want, you can download an application as well. The software is developed by Realtime Gaming. The company deals with the creation of download-based casino software, which is licensed by different operators running their own branded RTG-powered casino websites.
Among the variety of games on the website, there are various categories you may try within this casino venue:. People in the modern world are always in a hurry, and Planet 7 keeps up-to-date and gives them an opportunity to relax and play a few gambling games on their phones.
All the games provided in the desktop version are accessible on mobile devices. Moreover, there are the same sections and features available.
In addition, bonus codes and promotions are accessible in the mobile version of the casino. Complaints on related Prism Casino Unspecified weak relation.
The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.
The representative claimed the situation was complicated because of the number of the payments, there were six of them. From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint.
Therefore, it remained unresolved. The player's payout was approved but he still didn't receive it.
Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not.
The player's payment was extremely delayed while the casino stopped communicating with them. Extremely delayed multiple withdrawal requests.
Likely paid. The player had a few delayed withdrawal requests when the casino responded to her complaint. They started to sending her the winnings but we're not sure if she received all of them because the complaint remained unresolved.
Black points: 19 1 for this casino. Delayed payment to the player from the USA and the casino used the payment processor as an excuse.
In this case, the casino was in touch with the player and communicated the whole time, regarding this payment. We consider this delayed payment most likely paid.
The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.
Slow jackpot cashout with very low monthly payment installments. The player was understandably not satisfied, as it would take more than a year for him to be fully paid.
Show 4 similiar complaints with black points in total 3 for this casino. The casino took the player's winnings and closed her account without an explanation.
The player, Fungirl, requested two withdrawals which she still hasn't received. All her documents that she sent for verification were approved so she didn't understand why the casino closed her account.
There is no further update on this case since the casino never responded to her complaint. The player was accused of breaking the bonus rules. The casino tried to contact them via phone to resolve the issue but wasn't able to do so.
The player was accused of braking bonus rules by playing different games that were allowed and the casino refused to pay them their winnings.
The player claimed that some games were blocked for them and later on, they were able to play them so they thought they had fulfilled the wagering requirements.
The casino then tried to resolve the complaint but they were not able to contact the player via phone. There is no further update available ever since.
Complaints on related Wild Vegas Casino Unspecified weak relation. The player was waiting for a payment for more than 60 days, no response from the casino.
The player requested a withdrawal in September. No one contacted him, the casino was simply ignoring his complaint. In this case, we have no clue whether the player has a chance to get his winnings or not.
Another complaint about having had to wait for a payment for 60 days. The casino responded and the payment was approved, the player would get the payment soon.
After this, we didn't hear from the player about confirming that he had received it. We consider this payment likely to have been paid.
Player's self-exclusion request was ignored. The player 'charrold87' asked the casino operator for a self-exclusion, but his request had not been carried out and the player was still able to use the service.
The casino decided not to cooperate in order to resolve the player's public complaint and there were no further updates since then. Complaints on related Slots of Vegas Casino Unspecified weak relation.
Black points: 14 for this casino. Extremely long withdrawal process while the case had been under the investigation. Later on, they were informed that the payment was on hold and the account is under the investigation.
Almost three weeks passed and the case was still investigated without any update and remains unresolved. Black points: 8 for this casino.
Player requested two withdrawals that became delayed and later on, lost. The casino representative promised someone would look into this problem.
The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer. They both became delayed and later on, lost.
The casino representative told the player someone would look into the case but ever since then, no update was provided to them.
Extremely long withdrawal process without a relevant reason. After the player contacted the customer support, they told them to wait a few more days.
When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened. The payment never came and the case remains unresolved.
Extremely long withdrawal process even though the account was already verified. The player requested a withdrawal and the account was verified. The casino used the same rhetoric that they were missing the documents.
The player said they sent them five times already and became angry because of the way that the casino responded. There is no final answer whether the player received the payment or not and the case is still unresolved.
Extremely delayed withdrawal process due to an unknown reason. The player requested a withdrawal but it was delayed due to an unknown reason.
There's no further information available on whether the player received her winnings or not. The complaint remained unsolved.
Show 4 similiar complaints with black points in total 21 for this casino. The player received a bigger half of the amount requested but waited a long time for the rest of the money.
The player requested three payment withdrawals. The player hoped to receive the rest of the winnings, too. There is no update on this case.
Extremely long and misleading withdrawal process. The customer support representatives told them on multiple occasions that they have sent the payment to them via three different payment methods, Neteller, bank wire and check.
The player still didn't receive it. They still haven't received the payment and this case is still unresolved. The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal.
They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method. The player was unable to do that as they had no access to such a bank.
The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours.
We consider this likely paid. Extremely long withdrawal process due to repeated requests of document for verification.
When the player contacted the support team, he received different excuses every time. Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again.
So he sent them for the sixth time and the finance team representative told him that he should receive his check that week. He would receive them in six payment installments.
Extremely long withdrawal process while the player received a bigger half of the payout after quite some time and had waited to receive the rest of the money.
The support team emailed with the player back and forth about the documents for verification being received and then not being received.
There is no further response from the casino but we believe that the winnings were likely paid. After a long withdrawal process, the player received smaller half of his payout.
He has been waiting to receive the rest of the money. The player, Stuart, requested five withdrawals.
The customer support told him to wait a little longer because they've changed the payment method from checks to wire transfer because they no longer are sending checks to the UK.
The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid.
The player requested a withdrawal, sent documents for their account verification but 10 weeks later, they still haven't received the winnings.
The casino confirmed receiving the documents but another 6 weeks passed ever since then and still, no money arrived. No other update is available and the complaint remains unresolved.
Show 7 similiar complaints with black points in total 7 for this casino. The account was closed and the payment was put on hold due to the account being audited.
Later on, when she tried to log into her account, it was blocked. After she contacted the support team, they informed her that her account had been audited and she'd be contacted as soon as it gets resolved.
There is no further information on this case. Black points: 85 2 for this casino. Player's funds were confiscated due to accusations of playing with mixed funds.
Black points: 31 1 for this casino. Player was accused of accepting and playing with more than one bonus. The player was denied of their bonus winnings because the casino claimed that they accepted and played with two bonuses.
No update is available ever since. Show 2 similiar complaints with black points in total 3 for this casino. Black points: 3 1 for this casino.
The player from Switzerland is struggling to withdraw his bonus winnings. Complaints on related Cool Cat Casino Unspecified weak relation.
Black points: 21 for this casino. Player's account got closed and their winnings were confiscated. After the player requested withdrawal, their account got closed without an explanation from the casino.
After a very long withdrawal process, the player received one withdrawal requested and had been waiting for the second one to hopefully arrive.
The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one. She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected.
The casino sent Michelle an email about her receiving the last withdrawal in a few days. There is no update on whether Michelle did or didn't receive her second withdrawal.
Extremely delayed payments and some of them were paid in a different amount than expected. The casino, later on, contacted the player and informed them that the next and last payment should've arrived soon.
However, they received the previous payment with the delay, this one was likely to be paid with delay as well. There is no further update about this case.
Extremely long withdrawal process of multiple payments and so far only one of them was received. The player was waiting to receive the rest of their money but like the previous withdrawal process, this one could be very long too.
There is no update if the player received the rest of the winning. Delayed payout process where the player received all checks she requested but never confirmed if they cleared or not.
The player had 3 pending withdrawals in check form and they were all delayed. Later on, the player confirmed that she received all three checks but she never confirmed that they cleared.
We believe that the player received her money at last. Very long withdrawal process where the player received three of their four payments.
The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go.
After not receiving the payment, the player contacted the customer support where they were asked to send documents for verification.
Later on, the player received three out of the four payments and waited for the last one to arrive. We believe that the winning was likely paid.
Delayed payment for over two months and the documents were sent for verification for about 10 times. The player, Lynda from the UK, requested two withdrawals.
She received an email from the casino that stated since she lived in the U. When she asked what did the Manager Approval mean, she received no answer.
Later on, she received an email that informed her about the bank wire transfer being sent to her. Unfortunately, no payments ever arrived.
The player waited way too long for the payments to process and didn't agree about the extra charges for fees and chargebacks.
Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts.
Rita strongly disagreed and couldn't understand why would she be charged some fees again. There is no new information about this case.
The player was very frustrated due to an extremely long withdrawal process of his winning that was split into payment installments. The player, Mr.
The player was not excited about that information because he believed that the whole process would take way too long, about nine months.
Bossman did receive his first payment so we highly believe that he did receive the rest of his money. Dianne has waited for her winnings for over a month.
The casino informed her that the payout process takes up to 20 business days. She contacted the casino about an update on the processing but they were not helpful at all.
When she finally received an answer, she was informed that the payout process might take from 14 up to 20 business days. We believe that the payment was received at last.
Show 8 similiar complaints with black points in total 7 for this casino. After the player received the check she was unable to cash it out with any bank she had tried.
After the player finally received her check, she tried to cash it out at three banks, but neither one would've accepted the check.
She asked the casino to wire transfer the amount to her bank account, but the casino never responded to her. The check would have expired soon and there is no response from the casino still.
Player's account was closed and their winnings confiscated due to chargeback. The casino decided to pay them back only the deposits.
The casino decided to return player's deposits but it would take some time before the player would receive them all. No other details are available ever since.
The player fulfilled all wagering requirements, requested a withdrawal, and still didn't receive the payment for over a month.
After the player contacted the live chat representative, they informed them that they would rush the process but the player felt he had been given a run-around.
The casino never reacted to this case and it remains unresolved. After the requested withdrawal, the player asked the support team member to provide her with a tracking number and they refused to do so.
Later on, she was told that the check would arrive soon. The casino responded to the complaint and then they stopped. No more details are available after that.
Show 3 similiar complaints with black points in total 4 for this casino. The casino promised a refund to the player but later on, they just sent a partial amount of it and closed their account.
The player's bank contacted them with an alert of charges on his bank card. The player hit the jackpot and casino refused to pay their winning due to the abuse of the bonus.
In this case, the player did not provide enough information about his complaint. The player, Robert, was denied his withdrawal due to the bonus terms and conditions being breached.
He also wasn't very polite towards the casino's representative, which was really unethical of him. Later on, he did apologize to the casino's representative but that didn't change the fact that he was denied of the winnings.
Complaints on related Yebo Casino Unspecified weak relation. Black points: 45 for this casino. The player was accused of being an abusive player.
The player received two-thirds of his winning but when he wanted to get the rest of it, he was accused of being an abusive player not only at this casino but many more.
The player said that he also lost a few times so he couldn't understand how he could have been an abusive player. No further information is available at this moment and the case remains unresolved.
Disputed amount: R32, bonus money. Black points: 22 for this casino. The player was denied his winning due to a bonus abuse.
Antoniomx requested a withdrawal but it was denied due to a bonus abuse. The casino responded to the complaint and said it was already settled with Antonio via phone call.
There is no further information about this complaint available. Disputed amount: R12, bonus money. Complaints on related Ruby Slots Casino Unspecified weak relation.
After the player decided to withdraw some of his winnings, his account was locked. When he tried to log in later his account was locked. After submitting a complaint about his declined withdrawal and a question about why was his account locked Ruby Slots representative answered and promised to bring some light into this case.
Unfortunately, that was the last message from the representative and what truly happened, in this case, is a mystery.
Black points: 7 for this casino. After the player won and tried to withdraw the money, her account was locked and audited for more than 30 days.
We don't know what happened in this case but the player was blamed for an irregular bonus play and her account got suspended for 30 days. Thirty days later, her account was still locked, nobody answered her why or what was the result of the audit.
During this review of Planet 7 Casino, we also found that the site offers a huge array of regular promotions to existing players.
These change from month to month but often include further reload bonuses, free spins and more. Our review team thinks this shows that Planet 7 Casino cares about its players, as they want to make sure you get the most out of your experience.
You can also collect comp points as you play, which can be exchanged for real cash. Play responsibly. There are over online slots to choose from at Planet 7 Casino.
Video slots can be accessed through the slots tab on the side menu bar, and you can then sort these alphabetically or by theme.
Aside from regular video slots, our reviewers were happy to find that Planet 7 Casino offers a wide range of progressive jackpot slots too.
Here you can also find Keno and a handful of instant win games too. Our Planet7 casino review team was thrilled to learn that you can fund your account via all popular debit and credit cards, including American Express.
You can also make deposits via Bitcoin , which offers you a degree of anonymity. Whilst our reviewers found that Planet 7 Casino imposes very reasonable minimum deposit limits, you may be a little bit disappointed when it comes to withdrawals.
The casino only allows you to cash out large amounts at a time and it could take up to 10 working days for you to see the money back in your bank account.Player Slot Machine Online For Free accused of multiple GrГ¶nland Garnelen holdings. The casino stopped communicating with the player and didn't react to this complaint either. Player requested two withdrawals that became delayed and later on, lost. Player complained about a very long withdrawal processing. New information is missing and no more evidence was published. There is no update available but the complaint remains unsolved. The complaint remained unsolved. There is Casino Medicine Hat further update ever since. We reviewed This is Planet 7 Casino Review. Later we had no answer from the casino or from the player's side. The casino started to pay the player in payment installments but stopped after two months. Later on, they found the credit card and resent all of the documents about five more times. The VIP program and Player Reward Card are both nice special features of this site but are hardly anything spectacular. Because of this, all of the casinos in this group casinos share two specific traits — lower withdrawal limits per week and long waiting payout times. She received an Tiz Cycling Live from the casino that stated since she lived in the U. Craig Deely. No return calls, emails, anything. Kimberly j foster commented: 12 Mar I have played and and won lots of cash from this casino over the years. The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months). Withdrawals at Planet 7 Casino To withdraw from Planet 7 Casino, you can use Neteller, Skrill, bank wire, check, or Bitcoin. Credit cards are not available during this process. While Planet 7 states that standard withdrawal processing times reply, this isn’t always the case. Planet 7 Casino is rated out of 5 and is a BLACKLISTED online casino, read our review to understand why. Planet 7 Casino offers a % Sign Up bonus, (the bonus code is WELCOME). The online casino provides casino games from 2 software companies, is mobile friendly, licensed in Costa Rica and offers a download option. Home Complaints Planet 7 Casino - Player’s withdrawal has been delayed.. Amount: $1, Planet 7 Casino - Player’s withdrawal has been delayed. Planet 7 Casino - Help with slow payout. Hello, I have 2 withdraws I am waiting from Planet7. 1. $1, requested 11/29, approved on 12/ 2. $2, requested on 12/01, approved on 12/